Customers get an answer at any hour, any day. No waiting on hold, no waiting until Monday.
The chatbot takes the questions your team answers over and over. They only pick up the ones that need a person.
When it is not sure, it stops and hands the customer to a named person on your team, by email or in Slack. It never guesses.
If a customer writes in Spanish, the answer comes back in Spanish. Same for any language your customers use.
One short call: where it answers, which documents it reads, and when it should hand a customer to a person on your team.
We load your documents, connect it wherever your customers message you, and put it live. 14 to 21 business days.
One week of support is included after launch. After that, keep us on a retainer and we fix the chats that went wrong.
Every build comes with your own app at app.benian.ai. It is not a separate product, and there is no license fee and no charge per person: it is where the work we did becomes something you can look at. Each one is custom and carries only the pages your business has a use for. Five businesses have one today, plus us.
What the chat knows, what it answered, and what it does not record.
If we never measured something, it says so. A zero we did not check would be a lie.
Your website, WhatsApp, Slack, Microsoft Teams, Facebook Messenger, and Instagram DMs as standard. If your customers message you somewhere else, tell us on the call.
Tell us where your customers message you and what they keep asking. Thirty minutes with the person who would build it. No charge. We price every build to the work and quote it before you commit, never by the hour. 50% at kickoff, 50% at launch.